Building the Team
→ Team scaled
→ Process Redesigned
→ 80% Output Lift
Link to: United
Link to: DuPont Great Stuff
→ Information Architecture Created
Platform & Useability Rebuild
→ Information Architecture Created
→ Content Strategy Implemented
→ Dramatic Reduction In Cognitive Load Achieved
Link to: Lowe’s
→ 35% Reduction in Admin Time
Link to: Lowe’s
Quote & Sales Platform Design
→ 35% Reduction in Admin Time
→ Projected 85 Million in Additional Annual Sales
Link to: Walmart Pharmacy
Link to: Walmart Pharmacy
→ AI Implemented
Pharmacy of the Future
→ AI Implemented
→ Reduced Cognitive Load
→ 73% Reduction in Touchpoints
Hello, I’m James
I help large companies design systems that eliminate friction, accelerate workflows, and uncover new revenue streams. These include United Airlines, Lowe’s, DuPont, ServiceNow, and Walmart. I’ve led multi-million-dollar programs that have reduced administrative time, increased adoption, and saved millions of dollars. I also lead teams, shape strategy, and ship outcomes.
Let’s connect and explore how we can work together to elevate your user experience and product design initiatives.
I currently reside in Denver, CO, with my wife, Ellen, and our two pups, Archer & Shelby. I have many interests, including hiking, photography, and traveling when time allows. I’m also an active member of several UX organizations.
My Myers-Briggs personality type is INFJ: The Advocate. Rarest of all personality types, it makes up only 1-3% of the population. Click here to learn more.
